8 out of 10 SMEs from developing countries looking to start exporting today get rejected by banks. Those that manage to get access to accounts, are severely underbanked - facing compliance hurdles, unexplained closures of their accounts and poor customer experiences.
Addressing over six million SMEs globally, with a $500B market opportunity in payments amp; FOREX alone, Silverbird is on a mission to make international traders bankable again. We're here to enable freedom of trade and make it easy for merchants to grow their businesses internationally.
Founded in 2020, Silverbird launched its MVP in September 2021 following an oversubscribed seed raise of gt;$7M from notable investors like Stride Capital (UK), FJ Labs (US), All Iron Ventures (Spain), FEBE Ventures (Vietnam), MOC (Poland), and others. The founder, Maxim Faldin a Stanford MBA graduate, is a serial entrepreneur with a 15-year track record of building and scaling e-commerce businesses. His first venture Wikimart was funded by Tiger Global and enjoyed great success, dubbed as the eBay of Russia. Max is passionate about building purpose-driven businesses with strong cultures that support scalable growth.
Today, a team of 100+ distributed across the UK, Lithuania, Georgia and Moldova, we are growing rapidly in customers and headcount. We're preparing for a meaningful growth round, building out the organisational infrastructure to enable us to grow into a global category leader in international trade.
The onboarding specialist role is a key function on our Customer Experience team. The mission of Onboarding Specialists is to support customers in completing the application process, increase the conversion rate of applications started to completed. By interacting with the customer at various touch point of their application process, the Onboarding Specialist will offer assistance with filling in the information, collecting required documentation and coordinating with our compliance team in getting customers approved for an account. This role requires a mixture of great communication and persuasion skills, attention to detail, strong research skills and a proactive approach to customer relationship management.
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